MaxConvertMedia LLC
Last Updated: November 2025
This Refund & Cancellation Policy applies to all purchases of digital marketing and media buying services, including subscription-based offerings, made through MaxConvertMedia LLC (“Company,” “we,” “our,” “us”).
By purchasing from us, you acknowledge and agree to the terms stated in this policy.
Refund eligibility depends on the status of work progression:
Full refunds are available only when a purchase has been completed but no work has started on the service.
If work has begun — including campaign research, account access setup, strategy development, asset creation (such as ad copy or creatives), or any preparation necessary to deliver service — but ads have not yet been launched, then a partial refund may be issued.
The refund amount will be determined proportionally based on the work completed.
Once any advertising campaign has been launched or submitted to any advertising platform (such as Meta, Google, TikTok, etc.), no refunds will be issued under any circumstance.
Media spend, platform fees, and third-party advertising charges are non-refundable at all stages.
Subscription services renew automatically unless canceled prior to the renewal charge.
Refunds will not be provided for:
Past billing cycles
Failure to cancel before renewal
Cancellation will take effect on the next billing cycle.
Advertising performance is influenced by multiple external factors including ad policies, competition, budgets, and market behavior.
Therefore:
We do not guarantee results such as ROI, conversions, revenue, or specific campaign outcomes.
Refunds will not be granted based on performance dissatisfaction once work has begun.
The client must ensure:
Timely access to required accounts and assets
Business and product compliance with advertising policies
Payment of all required advertising budgets
Delays or policy enforcement by advertising platforms do not qualify as grounds for a refund.
Payment disputes or unauthorized chargebacks are considered a breach of policy.
If a chargeback is initiated:
All ongoing services will be immediately suspended or terminated
Outstanding balances may be sent to collections
Company reserves the right to pursue legal recovery within Wyoming jurisdiction
All disputes must be handled through our legally-required dispute resolution process outlined in our Terms of Service.
All refund inquiries must be submitted in writing to:
Requests must include:
Full name
Payment reference
Date of purchase
Reason for refund request
Refund evaluations may take up to 10 business days.
We reserve the right to update this policy at any time.
Policy changes become effective immediately upon posting to this website.
